Returns

The Buyer may exercise the right of withdrawal included in the Consumer Rights Protection Law of the Republic of Latvia and return the Product within 14 (fourteen) calendar days. In order to avoid disputes, upon receipt of the Product, the Buyer must make sure that it corresponds to the order (color, name of the product and other relevant parameters).

If the Product is found to be defective, the Buyer has the right to exchange the Product within 14 (fourteen) days by filling in the  return form. Courier expenses in the above case shall be borne by the Seller. In other cases, courier costs are borne by the Buyer.

If the Buyer wishes to exercise the right of withdrawal, the following recommendations and conditions must be taken into account:

1. The returned Product must not be used (taking into account the specifics of the Product). If the condition of the returned Goods has deteriorated and this has happened due to improper storage, the Buyer is not entitled to exercise the right of withdrawal.

2. The Buyer is obliged to keep and not damage the original packaging of the Product.

You can choose the most suitable way to return the product:
1) Omniva parcel terminal (Riga Āgenskalns RIMI parcel terminal, Rīga, Mārupes Street, 10A, +371 26588508)
2) Express mail courier
3) Bring to our office, at the address Riga, Liepājas Street 34 (by prior arrangement)

DOWNLOAD THE RETURN FORM